Welcome to Orenza Collective. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.orenzacollective.com, including any other media form, mobile website, or mobile application related.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information about you in a variety of ways depending on how you use our marketplace.
Personal Data:
Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, that you voluntarily give to us when you:
Register an account as a Buyer or Vendor.
Place an order or list a product.
Contact our customer support or sign up for newsletters.
Financial Data:
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, return, or exchange items.
Note: We do not store full credit card data on our servers. All financial transactions are securely processed by our third-party payment gateways.
Vendor-Specific Data:
If you register as a Vendor, we collect additional business information, including your store name, business address, payout details (bank account number), and any tax or identity verification documents required by Dokan marketplace settings.
Derivative & Device Data:
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
2. How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Create and manage your account (Buyer or Vendor dashboards).
Process your orders, transactions, payments, and vendor payouts.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Facilitate communication between Buyers and Vendors regarding orders or product inquiries.
Improve website speed, user experience, and overall performance.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Send you marketing emails and updates (you can opt-out at any time).
3. Sharing Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Between Buyers and Vendors:
To facilitate the marketplace ecosystem, we share necessary information between parties. For example, when a Buyer places an order, the Vendor will see the Buyer’s name, shipping address, and phone number to fulfill and ship the product. Vendors are strictly prohibited from using this data for any marketing purpose outside of Orenza Collective.
Third-Party Service Providers:
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
By Law or to Protect Rights:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
7. Your Privacy Rights
You may at any time review or change the information in your account or terminate your account by:
Logging into your user or vendor settings and updating your account.
Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, or comply with legal requirements.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Orenza Collective
Email: info@www.ahmad.orenzacollective.com
Address: 244 5th Ave, Suite 250, New York, NY 10001, USA
